General booking conditions

.
Privacy Policy, the Terms and Conditions of Use of the Website and any other written information of which we have notified you before confirming your booking.

Please read these Booking Terms carefully as they contain a number of important information and set out our respective rights and obligations.

References in these booking conditions (He/She) refer to the person's name first stated in the booking and to any other person on whose behalf a booking has been made. Owner and operator of this site is Smartroom.ch gmbh, Zürcherstrasse 33, 8104 Weiningen.

By making a booking, the first person named in the booking agrees on behalf of all other persons named in the booking that he/she:
• has read these booking conditions and is authorized and agrees to be bound by them
• agrees to our use of information in ¨accordance with our privacy policy
• • is over 18 years of age and declares that he/she is of the age required to purchase services for which age restrictions apply and all members of the tour company are of the age required to purchase such services; and
• assumes financial responsibility for payment of the booking on behalf of all persons named in the booking.


1. Making a booking



To book a room with us, please follow the instructions on the page. To secure your booking you must provide your credit card or debit card details.
Please check the information in your booking for accuracy before submitting your request. If you provide incorrect information, we will not be liable for any delays or non-fulfillment of your booking.
Once we have sent you a confirmation with a valid confirmation number listing the details of your booking, your booking will be deemed confirmed and a binding contract will be entered into between you and us. If, upon receipt, you believe that any information in the confirmation is incorrect, or if you wish to make any changes, you must contact us immediately, as changes may not be possible at a later date.
We reserve the right to refuse a booking and confirmation of a booking at our discretion.


2. Cancellation and payment terms



We reserve the right to request advance payment for all or part of the room reservation. The reservation is considered confirmed after receipt of payment. Unless otherwise stated, additional services (breakfast, half board, full board, minibar, etc.) are not included in the price.

In case of cancellation or non-arrival, the total amount will be charged. We reserve the right to charge cancellation fees üover the communicated credit card details..

Smartroom.ch gmbh undertakes to keep ready the rooms booked by the customer and to provide the agreed services. The customer is obliged to pay the prices applicable to the room and other services used by him. This also applies to services and expenses of Smartroom.ch gmbh to third parties initiated by the customer.
Smartroom.ch gmbh may make his consent to a customer desired subsequent reduction in the number of rooms booked, the service of Smartroom.ch gmbh or the length of stay of the customer dependent on the fact that the price for the rooms and / or for the other services increases. Certain promotional offers available on the Internet are distributed exclusively via the Internet, i.e. remotely and never directly at the reception desk.
We make every effort to ensure that all information and prices on our site and in our marketing materials are accurate at all times; however, changes and errors may occasionally occur and we reserve the right to correct prices and other information in such circumstances. You are encouraged to always check the current price and all other details of the chosen reservation before making a booking.


3. Ächanges by you



If you wish to cancel a booking that has already been confirmed, you must follow the procedures specified in your booking confirmation. Please note that certain bookings are non-refundable in the event of cancellation after confirmation.


4. Early departure



In the event of early departure, we cannot refund the cost of the remainder of the booked and unused period of stay and we accept no liability for any costs incurred as a result. In some circumstances, your travel insurance may cover any costs incurred in the event of an early departure, so we recommend that any claims be made directly to the insurer.


5. room provision, handover and return



The guest does not acquire a guaranteed claim to the provision of certain rooms. Booked rooms are available to the guest at the earliest from 14:00 on the agreed arrival day. The guest has no right to an earlier provision. On the agreed departure day, the rooms are to be made available to the hotel at the latest by 11:00 am.
Early check-in or late check-out of the room(s) can be agreed with the accommodation. In this case, Smartroom.ch gmbh is entitled to charge an additional fee. Contractual claims of the guest are not justified by this.

6. special requests



Special requests on your part should be communicated to us at the time of booking under "Special Requests and Wishes". Although we will make every effort to accommodate all reasonable requests, we cannot guarantee that your requests will be honored unless you have received confirmation from us to that effect.

Failure to fulfill special requests does not constitute a breach of contract on our part unless your request has been expressly confirmed. We do not accept bookings which are made dependent upon special requests.


7. Health problems or disability



If you or any other person has a health problem or disability which may have an impact on your stay, please let us know before you book so that we can advise you as to the suitability of any particular accommodation.

In any event, you must provide all details in writing at the time of booking. If Smartroom.ch gmbh is unable to reasonably accommodate the particular needs of the person concerned, we reserve the right to refuse the booking or, if details were not provided at the time of booking, to cancel it as soon as we become aware of them.


8. Complaints



If you wish to make a complaint to us during your stay, please contact the hotel manager immediately who will endeavor to put your complaint right. If a complaint is not rectified and you wish to maintain your complaint, you must send your complaint to us in writing within seven days of the end of your stay to info@residence-baden.com, quoting your booking number and all other relevant information.

By making a booking at The Residence la Cittadella you accept liability for any damage or loss caused by you or any other person. The cost of any such damage or loss must be paid directly and in full to Smartroom.ch gmbh at that time. If you fail to comply with this obligation, you will be liable for any future claims against us (plus our own and any legal costs) as a result of your actions.
Smartroom.ch gmbh reserves the right to terminate your stay or that of any other person due to misconduct at any time and at its reasonable discretion. Rückerstattungen are not possible. Smartroom.ch gmbh is not obligated to pay any damages or to bear any costs or expenses incurred by you as a result of any termination of your stay.


9. Our liability



We •ll not assume any liability or provide any compensation for any injury, illness, death, loss, damage, expense, cost or other claim resulting from:
• acts and/or omissions of the person(s) involved.
• acts and/or omissions of third parties which are not related to the provision of the contracted accommodation and which were neither foreseeable nor unavoidable by us.
• unusual or unforeseeable circumstances beyond our control, the consequences of which could not be avoided even with the greatest care; or events which we did not foresee or could not foresee despite all due care.
Please note that we cannot accept liability for any damage, loss or expense or any other costs (a) if they have occurred on the basis of information provided to us by you about your booking prior to our acceptance, if they could not have been foreseen by us or if we have breached our contract with you; or (b) if they relate to business activities.
We üre not liable for any services or facilities that are not part of our contract with you. Excursions or other activities that you may book or pay for during your stay at The Residence la Cittadella do not form part of your contractual agreement with us.

The photographs displayed on our site do not form part of any contractual agreement. Although every effort is made to ensure that the photos, graphics and text give as accurate an impression as possible of the accommodation on offer, variations may occur, particularly in the case of changes to the furniture or renovation work.

The hyperlinks indicated in the booking confirmation may contain links to websites other than our site, and we üre not liable for the content of these websites or the services offered.



Kostenlose Z�hler und Statistiken f�r Ihre Website bei www.motigo.com